Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers. If you own a Fitbit Ionic, please stop using your device.
For information on how to receive a refund, visit our refund center. You can also receive access to a special discount on select Fitbit devices, bands, and services, for a limited time.
Additional details regarding this recall are provided in the FAQ below. If you have any questions not answered below, you can call customer service. Click here to find your local phone number.